Universiti Teknologi Malaysia Institutional Repository

Quality management practices in high-technology based companies: a partial least square analysis

Mustafar, M. and Rasli, A. M. and Teong, L. K. and Arshad, A. S. (2017) Quality management practices in high-technology based companies: a partial least square analysis. Advanced Science Letters, 23 (9). pp. 8330-8334. ISSN 1936-6612

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Due to the changes in the relationship and interdependence between markets and different business segments, there has been growing interest toward innovation and globalization. In order to keep abreast of these changes, companies need to change the way they manage their existing (conventional) operations management. Quality management practice (QMP) is a modern operational management practice that has been proven to promote effectiveness of company performance by many researchers. This exploratory study examined how QMP affects company performance through research and development (R&D). A total of 138 high-technology based companies in Malaysia that engaged in R&D activities took part in this study, which adopted the Partial Least Squares (PLS) method, based on Structural Equation Modeling (SEM). The findings of the study supported the importance of QMP, R&D resources, and company performance. This study also supported the QMP as a mediator between the R&D resources and company performance. Besides contributing to increasing knowledge and understanding of the relationship between QMP, R&D resources, and performance of high-technology based companies, the findings of this research coupld also allow the practitioner to obtain a deeper knowledge concerning the effects QMP in R&D when making related decisions.

Item Type:Article
Uncontrolled Keywords:Company performance, High-technology based company, Quality management practices, R&D resources
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:75158
Deposited By: Fazli Masari
Deposited On:27 Mar 2018 05:56
Last Modified:27 Mar 2018 05:56

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