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Knowledge management processes in enterprise systems: a systematic literature review

Ghazali, R. and Zakaria, N. H. (2013) Knowledge management processes in enterprise systems: a systematic literature review. In: Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications. IGI Global, pp. 160-181. ISBN 978-146664154-9

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Activities related to Enterprise Systems (ES) are knowledge-intensive tasks, and the management of ESrelated knowledge has received much attention in the Knowledge Management (KM) field. A systematic literature review of empirical studies of KM processes in the ES lifecycle identifies the KM processes most widely explored and the ES-related knowledge most often addressed. From 350 relevant book chapters, journal articles, and conference papers, 49 papers discuss KM processes in the ES lifecycle. The KM process that appears most often in studies of KM in the ES context is knowledge transfer/sharing. The type of ES-related knowledge most often studied in the literature is knowledge of the client organization.

Item Type:Book Section
Uncontrolled Keywords:knowledge management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management
ID Code:74681
Deposited By: Haliza Zainal
Deposited On:26 Nov 2017 04:50
Last Modified:26 Nov 2017 04:50

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