Universiti Teknologi Malaysia Institutional Repository

Sistem pengumpulan pengetahuan penyelesaian masalah ISO 9000

Muhammad, Mohamad Syakiran (2004) Sistem pengumpulan pengetahuan penyelesaian masalah ISO 9000. Masters thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System.


Official URL: http://dms.library.utm.my:8080/vital/access/manage...


IS0 9001 is a quality system that is fast becoming popular and has also become a taken path of service based industries around the world including the service sector. However, the process of acquiring certification seems to be riddled with problems. A big number of organizations around the world use a number of techniques and technologies to manage knowledge thoroughly. Their objective is to help subordinates/workers improve their methods of giving to the organization in terms of co-operation, experience and knowledge sharing, and also learning from other co-workers. Literature reviews have been conducted to prove that knowledge management (KM) support applications towards respective communities of practise (COP) have indeed been IS0 certified. Key points of the developed system have been adapted &om Nonaka and Takeuchi KM model with support of the IS0 9000 problem solving methods. This will help the COP in terms of experience sharing from more advanced organizations. The Sistem Pengumpulan Pengetahuan Penyelesaian Masalah IS0 9000' is proposed to help create a knowledge sharing environment between organizations that intend on acquiring IS0 certification. The main objective is to acquire the experience knowledge of successfid IS0 certified organizations though co-operation, experience and knowledge sharing and also to learn from others experience.

Item Type:Thesis (Masters)
Additional Information:Thesis (Sarjana Sains (Teknologi Maklumat - Pembuatan)) - Universiti Teknologi Malaysia, 2004; Supervisor : Dr. Azizah Bt. Abdul Rahman
Uncontrolled Keywords:IS0 9001, quality system, service sector
Subjects:Q Science > QA Mathematics > QA76 Computer software
Divisions:Computer Science and Information System
ID Code:7374
Deposited By: Narimah Nawil
Deposited On:17 Feb 2009 03:02
Last Modified:22 Sep 2018 08:22

Repository Staff Only: item control page