Universiti Teknologi Malaysia Institutional Repository

Online sellers' website quality influencing online buyers' purchase intention

Lee, T. S. and Ariff, M. S. M. and Zakuan, N. and Sulaiman, Z. and Saman, M. Z. M. (2016) Online sellers' website quality influencing online buyers' purchase intention. In: 4th International Conference on Manufacturing, Optimization, Industrial and Material Engineering, MOIME 2016, 19 March 2016 through 20 March 2016, Indonesia.

Full text not available from this repository.

Official URL: https://www.scopus.com/inward/record.uri?eid=2-s2....


The increase adoption of Internet among young users in Malaysia provides high prospect for online seller. Young users aged between 18 and 25 years old are important to online sellers because they are actively involved in online purchasing and this group of online buyers is expected to dominate future online market. Therefore, examining online sellers' website quality and online buyers' purchase intention is crucial. Based on the Theory of planned behavior (TPB), a conceptual model of online sellers' website quality and purchase intention of online buyers was developed. E-tailQ instrument was adapted in this study which composed of website design, reliability/fulfillment, security, privacy & trust, and customer service. Using online questionnaire and convenience sampling procedure, primary data were obtained from 240 online buyers aged between 18 to 25 years old. It was discovered that website design, website reliability/fulfillment, website security, privacy & trust, and website customer service positively and significantly influence intention of online buyers to continuously purchase via online channels. This study concludes that online sellers' website quality is important in predicting online buyers' purchase intention. Recommendation and implication of this study were discussed focusing on how online sellers should improve their website quality to stay competitive in online business.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:eTailQ, Online Shopping, Purchase Intention, TPB, Website Quality
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:73241
Deposited By: Muhammad Atiff Mahussain
Deposited On:28 Nov 2017 05:01
Last Modified:28 Nov 2017 05:01

Repository Staff Only: item control page