Universiti Teknologi Malaysia Institutional Repository

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Ting, O. S. and Ariff, M. S. M. and Zakuan, N. and Sulaiman, Z. and Saman, M. Z. M. (2016) E-Service Quality, e-satisfaction and e-loyalty of online shoppers in business to consumer market, evidence form Malaysia. In: 4th International Conference on Manufacturing, Optimization, Industrial and Material Engineering, MOIME 2016, 19 March 2016 through 20 March 2016, Indonesia.

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