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An analysis of the impact of total quality management on employee performance with mediating role of process innovation

Dedy, A. N. and Zakuan, N. and Omain, S. Z. and Rahim, K. A. and Ariff, M. S. M. and Sulaiman, Z. and Saman, M. Z. M. (2016) An analysis of the impact of total quality management on employee performance with mediating role of process innovation. In: 4th International Conference on Manufacturing, Optimization, Industrial and Material Engineering, MOIME 2016, 19 March 2016 through 20 March 2016, Bali; Indonesia.

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Abstract

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical success factors of TQM have been identified namely customer focus, leadership, training, teamwork, communication, and top management. Based on thorough literature review, employee performances have been measured by two constructs which are job satisfaction and workplace environment. The study used methodology of quantitative approach. The questionnaires for this study were randomly distributed to 102 employees in the selected car manufacturer companies. The respondents were choosing from management team, supervisor, technician and others worker. Results of the study support the proposed hypotheses that there are significant relationship between TQM practices, process innovation and employee performance.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Car Manufacturer Industry, Employee Performance, Malaysia and Regression Analysis, Total Quality Management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:73238
Deposited By: Muhammad Atiff Mahussain
Deposited On:21 Nov 2017 22:33
Last Modified:21 Nov 2017 22:33

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