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Identifying critical success factors for TQM and employee performance in Malaysian automotive industry: a literature review

Dedy, A. N. and Zakuan, N. and Bahari, A. Z. and Ariff, M. S. M. and Chin, T. A. and Saman, M. Z. M. (2016) Identifying critical success factors for TQM and employee performance in Malaysian automotive industry: a literature review. In: 4th International Conference on Manufacturing, Optimization, Industrial and Material Engineering, MOIME 2016, 19 March 2016 through 20 March 2016, Indonesia.

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Abstract

TQM is a management philosophy embracing all activities through which the needs and expectations of the customer and the community and the goals of the companies are satisfied in the most efficient and cost effective way by maximizing the potential of all workers in a continuing drive for total quality improvement. TQM is very important to the company especially in automotive industry in order for them to survive in the competitive global market. The main objective of this study is to review a relationship between TQM and employee performance. Authors review updated literature on TQM study with two main targets: (a) evolution of TQM considering as a set of practice, (b) and its impacts to employee performance. Therefore, two research questions are proposed in order to review TQM constructs and employee performance measure: (a) Is the set of critical success factors associated with TQM valid as a whole? (b) What is the critical success factors should be considered to measure employee performance in automotive industry?.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:and Malaysia and Structural Model, Employee performance, Total Quality Management Automotive Industry
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:73237
Deposited By: Muhammad Atiff Mahussain
Deposited On:27 Nov 2017 10:00
Last Modified:27 Nov 2017 10:00

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