Investigating enterprise architecture implementation in public sector organisation: a case study of Ministry of Health Malaysia

Abstract

Enterprise Architecture (EA) is gaining its importance and has become significant agenda in any Information Technology (IT) transformation in most organisation. Despite of many EA frameworks and methodologies available, the implementation of EA is a challenging process. Therefore, this paper aims to explore the process of EA implementation in an organisation and to identify its critical success factors (CSFs). An integrated framework comprising of Configurable Process Model (CPM) and Balanced Scorecard (BSC) are used in this study. The findings are categorised into six perspectives which are authority support, internal process, learning and growth, cost, technology and talent management. Based on Ministry of Health Malaysia (MOHM) as a case study, it reveals that every organisation should define and design their own EA solution based on their core business and need. The existence of framework and documentation does not represent the successful EA if it is not being practiced in the organisation. The EA implementation experience and the CSFs discussed in this paper will be valuable guidelines for other EA implementer in other public sector organisation.