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Total quality management, knowledge management, and innovation: an empirical study in R&D units

Honarpour, A. and Jusoh, A. and Md. Nor, K. (2016) Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Management and Business Excellence . pp. 1-19. ISSN 1478-3363 (In Press)

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Abstract

The purpose of this paper is to examine the reciprocal relation between total quality management (TQM) and knowledge management (KM) and their impact on process and product innovation. The data were collected from a survey of 190 research and development (R&D) unit managers in Malaysia. Confirmatory factor analysis was used to assess the reliability and validity of the measurement model, and in the next step, structural analysis was performed to evaluate the research model. The results revealed that there is a reciprocal relationship between TQM and KM. Additionally, TQM and KM showed a positive association with process and product innovation. Regarding the controversy of the relationship between TQM and innovation, this study supports the positive association between TQM and innovation. This study is among the first studies which provide empirical evidence to a reciprocal relationship between TQM and KM. The analysis shows that R&D firms by implementing TQM alongside KM not only are able to manage their activities efficiently, but also are able to effectively perform in an innovative manner.

Item Type:Article
Uncontrolled Keywords:knowledge management, process innovation, product innovation, reciprocal relationship, total quality management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:72789
Deposited By: Fahmi Mokhsen
Deposited On:16 Nov 2017 14:12
Last Modified:16 Nov 2017 14:12

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