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Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan

Mehmood, Nasir and Ungku Ahmad, Ungku Norulkamar and Irum, Sobia and Ashfaq, Muhammad (2016) Job satisfaction, affective commitment, and turnover intentions among front desk staff: evidence from Pakistan. International Review of Management and Marketing, 6 (4). pp. 305-309. ISSN 2146-4405

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Abstract

Understanding attitudes and behaviors at workplace develop organizational knowledge and capabilities to increase quality of services and help in retaining competent and skillful employees. The present study aims to investigate the relationship between job satisfaction (JS), affective commitment (AC), and turnover intentions (TI) among front desk staff working as customer service representatives in Pakistani banks. Data was collected through questionnaire from 106 front desk customer representatives in 5 different banks located in Rawalpindi district of northern Punjab, Pakistan. Correlation and regression analysis concluded that both, JS and AC, were significantly related to the TI with negative associations. Based on the conclusions of this study, the implications for future studies are discussed.

Item Type:Article
Uncontrolled Keywords:Affective commitment, Front desk
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:71272
Deposited By: Siti Nor Hashidah Zakaria
Deposited On:16 Nov 2017 17:58
Last Modified:16 Nov 2017 17:58

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