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Organizational citizenship behaviour in public sector: does job satisfaction play a role

Basirudin, Norasherin and Basiruddin, Rohaida and Mokhber, Mozhdeh and Abdul Rasid, Siti Zaleha and Mohd. Zamil, Nor Aiza (2016) Organizational citizenship behaviour in public sector: does job satisfaction play a role. Internationl Journal of Economics and Financial Issues, 6 (8). pp. 376-381. ISSN 2146-4138

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Employees are regarded as an important asset for organizations, however evaluating their job satisfaction (JS) is sometimes dubious. JS has been considered as an important factor effecting employee’s commitment, behaviour and attitudes in an organization. Previous research found that different inspiration and motivation do exist between public and private sector employees and this will influence JS over the sectors. Hence, this research aims to determine the perception of JS among public sector employees. Moreover it will identify which facets of JS are the most important drivers of organizational citizenship behaviour (OCB). Evidently, if public officials are satisfied with their jobs they are more likely to present citizenship behaviour for the goodness of employees, organization as well as the nation without expecting any returns. This is a natural reciprocate of gestures and feedback presenting the satisfaction or dissatisfaction of individuals with their job. Therefore the purpose of this research is to examine the relationship between JS and OCB among public sector employees. This study will be conducted in Malaysian Ministry of Women, Family and Community Development and a quantitative research method will be proposed for data collection. This research will help managers and government bodies to understand the factors affecting JS among public sector employees and thus enhance their performance.

Item Type:Article
Additional Information:RADIS System Ref No:PB/2016/06305
Subjects:H Social Sciences
Q Science > Q Science (General)
Divisions:International Business School
ID Code:68432
Deposited By: Haliza Zainal
Deposited On:30 Oct 2017 01:52
Last Modified:20 Nov 2017 08:52

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