Universiti Teknologi Malaysia Institutional Repository

Balanced scorecard kills innovation at hospitals: a literature review

Badarudin, Ahmad Ezainuddin and Kamarudin, Suzilawati and Mohammad, Ali Tareq and Mohammed, Hasnoni (2016) Balanced scorecard kills innovation at hospitals: a literature review. In: Proceedings of The 13th International Conference on Innovation & Management, 28-30 Nov, 2016, Wuhan, China.

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Official URL: http://icim2016.utm.my/


The main question of this paper is whether the Balanced Scorecard, when applied as performance measurement system hinders innovation at hospitals under study. An in depth literature review is done on the on the scope of performance measurement system and the use of Balanced Scorecard from the context of organizations in general, health care industry, and different types of hospitals. Findings show that no mention of the above found in hospitals applying Balanced Scorecard that measure innovation specifically. It can be concluded that, with innovation being inculcated in the vision and mission statements of the hospital, Balanced Scorecard may not hinder the innovation.

Item Type:Conference or Workshop Item (Paper)
Additional Information:RADIS System Ref No:PB/2016/06761
Uncontrolled Keywords:hospital, innovation
Subjects:T Technology
H Social Sciences
Divisions:International Business School
Malaysia-Japan International Institute of Technology
ID Code:66972
Deposited By: Siti Nor Hashidah Zakaria
Deposited On:18 Jul 2017 01:49
Last Modified:18 Jul 2017 01:49

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