Universiti Teknologi Malaysia Institutional Repository

Development of quality culture in the construction industry

Wan Mahmood, Wan Yusoff and Mohammed, Abdul Hakim and Misnan, Mohd. Saidin and Mohd. Yusof, Zakaria and Bakri, Ahmadon (2006) Development of quality culture in the construction industry. In: International Conference on Cognitive Informatics (ICCI) 2006, 17-19 Jul, 2006, Beijing, China.

PDF (Full Text)


The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors. Many criticisms have been directed to the construction industry for generally shoddy workmanship. It not only the final product that is subject to criticisms but the processes, the peoples, the materials etc are under tremendous pressure for better quality in construction. Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the customer. TQM has the potential to improve business results, greater customer orientation and satisfaction, worker involvement and fulfilment, teamworking and better management of workers within companies. However, construction firms have been continually struggling with its implementation. Cultural change is being recognised as an important aspect of total quality development. However, the issue surrounding quality culture has not been comprehensively studied. This paper will discuss the issues of quality culture and its development in the construction industry.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:Quality management; quality culture; construction industry
Subjects:G Geography. Anthropology. Recreation > GV Recreation Leisure
Divisions:Built Environment
ID Code:657
Deposited By: Azura Baharudin
Deposited On:21 Feb 2007 07:36
Last Modified:30 Aug 2017 04:20

Repository Staff Only: item control page