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Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry

Leong, Tiongkung and Zakuan, Norhayati and Mat Saman, Muhamad Zameri and Md. Ariff, Mohd. Shoki and Tan, Choy Soon (2014) Using project performance to measure effectiveness of quality management system maintenance and practices in construction industry. Scientific World Ltd. . ISSN 1537-744X

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Official URL: http://dx.doi.org/10.1155/2014/591361

Abstract

This paper proposed seven existing and new performance indicators to measure the effectiveness of quality management system (QMS) maintenance and practices in construction industry. This research is carried out with a questionnaire based on QMS variables which are extracted from literature review and project performance indicators which are established from project management's theory. Data collected was analyzed using correlation and regression analysis. The findings indicate that client satisfaction and time variance have positive and significant relationship with QMS while other project performance indicators do not show significant results. Further studies can use the same project performance indicators to study the effectiveness of QMS in different sampling area to improve the generalizability of the findings.

Item Type:Article
Uncontrolled Keywords:total quality management, questionnaire
Subjects:H Social Sciences > HD Industries. Land use. Labor
Divisions:Management
ID Code:63189
Deposited By: Siti Nor Hashidah Zakaria
Deposited On:15 Jun 2017 10:30
Last Modified:15 Jun 2017 10:30

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