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Success model of internet banking: a conceptual framework

Jafarpoor, Masoomeh and Mohamad Zakwan @ Zakuan, Norhayati and Parvari, Alireza and Mat Saman, Muhamad Zameri and Md. Ariff, Mohd. Shoki (2014) Success model of internet banking: a conceptual framework. Advanced Science Letters, 20 (42289). pp. 2230-2233. ISSN 1936-6612

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Official URL: http://dx.doi.org/10.1166/asl.2014.5705


Internet banking is an outstanding application based on using Internet. Previous research has found that satisfaction, trust, commitment, and loyalty are important factors for Internet banking success. This paper identifies factors affecting Internet banking success and then provides a conceptual framework using termination cost, affective commitment, commitment website quality, service quality, perceived security, perceived privacy, satisfaction, trust and loyalty.

Item Type:Article
Uncontrolled Keywords:information system success model, internet banking
Subjects:H Social Sciences > HD Industries. Land use. Labor
ID Code:62722
Deposited By: Fazli Masari
Deposited On:05 Jun 2017 10:56
Last Modified:05 Jun 2017 10:56

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