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Development of quality management system and ISO 9001 integrated framework

Tan, Owee Kowang and Abd. Rahim, Abu Hurairah and Choi, Sang Long and Mohd. Rasli, Amran (2014) Development of quality management system and ISO 9001 integrated framework. In: Engineering Technology, Engineering Education and Engineering Management, 15-16 Nov, 2014, China.

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Critical success factors for Quality Management System (QMS) had been widely developed and validated by previous researchers . However. these critical factors were viewed from a holistic business management perspective without a direct association to the requirement of ISO 9000 standard series. Hence. this study aims at determining the critical QMS factors for organizational performance based on ISO 9001:2008 standard requirements. In line with this. 6 critical QMS factors for organizational performance and 5 QMS related organization performance measures were identified from a comprehensive literature review. The 6 critical OMS factors are subsequently associated with clauses of ISO 9001:2008 to form a QMS and ISO 900 1:2008 integrated conceptual framework. The framework is based on a concept where QMS success factors for holistic business management viewpoint and ISO 9001:2008 requirements are interconnected. Meanwhile. the QMS ISO 9001 :2008 integrated factors have a direct effect on organization performance.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:quality management system, ISO
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:62196
Deposited By: Fazli Masari
Deposited On:30 May 2017 01:24
Last Modified:11 Sep 2017 08:14

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