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Asgarpour, Rasoul and Abdul Hamid, Abu Bakar and Sulaiman, Zuraidah and Asgari, Ali (2015) Efficiency or inefficiency of customer satisfaction as one of the main antecedents of customer loyalty in tourism and hospitality industry. In: International Conference on Business, Management, Tourism And Hospitality 2015 (Bizmatour), 12-14 May, 2015, Melaka, Malaysia.

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