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Quality services and student satisfaction: the case of e-learning

Thoo, Ai Chin and Huam, Hon Tat and Arokiasamy, Anantha Raj A. and Fadzil, Mansor and Lim, Tick Meng (2015) Quality services and student satisfaction: the case of e-learning. In: 1st International Conference On Educational Studies, 3-4 Jun, 2015, Skudai, Johor.

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Official URL: https://www.researchgate.net/profile/Thoo_Chin/pub...


The increased attention given to the topic of quality services within the background of e-learning environment warrants the writing of this paper. Further, the continual changes in students’ preferences deserve serious research attention if the landscapes of educationist move forward in the e-learning education reforms. In this paper, one aspect of change, namely the notion of student satisfaction is investigated. This aspect is highlighted with the aim to ascertain whether various quality services is related to student satisfaction in the context of e-learning. Accordingly, the paper addresses the question: “Are quality services and student satisfaction related?” Specifically, the purpose of this paper is to develop a good understanding and insight into relevant previous research and the trends that have emerged and to determine a rationale to elucidate the relationship between quality services and student satisfaction

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:quality services, satisfaction
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:60678
Deposited By: Fazli Masari
Deposited On:27 Feb 2017 01:57
Last Modified:27 Feb 2017 01:57

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