Post occupancy evaluation (POE) untuk Perpustakaan Sultanah Zanariah, Universiti Teknologi Malaysia

Abstract

Sultanah Zanariah Library (PSZ) is a research library of University of Technology Malaysia (UTM) for purpose of provides conducive environment and facilities to support research and learning activities. UTM is now research university and their vision is to be recognized as a world class centre of academic and technological excellence. UTM cannot identify what facilities are good in performed and what facilities require more attention to be improved. The purpose of this paper is to evaluate the performance of Sultanah Zanariah Library (PSZ) in UTM, Skudai by using Post Occupancy Evaluation (POE). The objectives of this study are to conduct a survey on what criteria needed and how the facilities performance of Sultanah Zanariah Library based on students’ perception through indicative POE. Therefore, the first objective of this study was achieved through identifying ten (10) performance criteria and its twenty seven (27) performance parameters which were identified from the various sources of literature. Thus, frequency analysis and importance index are applied to analyse students perception toward library facilities provided on second objective. The finding of this study revealed that the building material (safety) and thermal (comfort) are the most critical in library building, so need to be more focus and improve. The findings of this research can greatly benefit to the facilities management team of library to know which part of facilities need to be improve to fulfil users’ needs and requirements.