Incorporating business process reengineering (BPR) into information system (IS) development: case study at Universiti Teknologi Malaysia (UTM)

Abstract

Information System (IS)/Information Technology (IT) is playing crucial role in the business world. There is numerous success stories demonstrate that IS/IT have high potential Business Process Reengineering (BPR). BPR concept is used in the organization to stay and enhance competitiveness. It is said that IS/IT is the enabler to the BPR and cannot be integrated due to different perspective. However, BPR method and IS development lifecycle shared some elements that can incorporate the BPR method into IS development environment. Realizing the elements in BPR method can be incorporated into IS development, this article proposes the new framework model that will be implemented in the Study Leave System (SLS) in Universiti teknologi Malaysia (UTM). SLS is a progress report system for staff that further study to improve teaching skills. However, the system needs to improve due to some problems faced by the staff such as repetitive notification, misunderstand the flow of the system, lack of login page, lack of status of progress report page and lack of viewing the previous progress report. In order to solve the problem, the new framework will be used as the guideline to improve the SLS and to proof that some of the element in BPR method can be integrated into the IS development. This paper examines how BPR method can be incorporated into IS development environment through a review of relevant literature.