Universiti Teknologi Malaysia Institutional Repository

Brand personality, brand loyalty and brand quality rating in the contact lens perspective

Yeoh, Jo Ling and Md. Ariff, Mohd. Shoki and Mohmad Zakwan @ Zakuan, Norhayati and Mohd. Tajudin, Muhammad Naquib and Ishak, Nawawi and Ismail, Khalid (2014) Brand personality, brand loyalty and brand quality rating in the contact lens perspective. Review Of Integrative Business And Economics Research(Riber), 3 (2). pp. 433-448. ISSN 2304-1013

Full text not available from this repository.


Contact lenses provide the best visual ergonomics after eye glasses. More than 5 million Malaysians wear some type of contact lenses and many of these individuals take into consideration the brand that is associated with the product. This paper seeks to determine the interrelationship between brand personality, brand loyalty and brand quality ratings in the contact lenses perspective. The measurement of brand personality was based on Aaker’s Brand Personality Scale, attitudinal and behavioural loyalties were used to measure brand loyalty and a scale was used to determine brand quality rating based on the work of Sethuraman and Cole. The primary data was gathered from 238 management students in a Malaysian public university using stratified random sampling method. The result indicated that the most important brand personality dimension associated with the contact lens was competence/modernity. It was found thatSincerity, Excitement, and Competence/Modernity of brand personality significantly affects brand loyalty. Competence/modernity and sincerity of brand personality were found to have significant effect on brand quality rating. The significant means differences were observed in the brand personality according to users, non- users and users of other brands of the contact lens. Implication of the findings were highlighted and discussed based on the research findings.

Item Type:Article
Uncontrolled Keywords:brand personality, brand loyalty, brand quality rating, contact lens
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:59640
Deposited By: Haliza Zainal
Deposited On:23 Jan 2017 00:24
Last Modified:24 Apr 2022 03:55

Repository Staff Only: item control page