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Ranking measures for sustaining quality excellence practices: An empirical investigation

Doulatabadi, M. and Yusof, S. M. (2015) Ranking measures for sustaining quality excellence practices: An empirical investigation. In: International Conference on Industrial Engineering, Management Science and Applications, ICIMSA 2015, 26 - 28 May 2015, Tokyo, Japan.

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Official URL: http://dx.doi.org/10.1007/978-3-662-47200-2_105


Organizations regardless of their size and sector need to measure and review their quality performance strategically and tactically for gaining a competitive advantage. The primary purpose of this paper is to empirically identify and analyze the measures perceived as important for assessing business excellence practices within the United Arab Emirates context. Eight factors with a total of 52 practice sub-factors have been identified and derived from an extensive literature review followed by expert’s panel assessment. A selfadministered questionnaire survey is conducted to confirm the adaptability of the proposed measured with 138 companies from different sector and business. The SPSS software was employed to perform the required statistical analysis of the data collected from surveys. Based on analysis, five factors including 29 sub-factors have proposed as excellence practices measures for assessing business excellence practices. The proposed measures then become the main constructs and basis for developing a self-assessment tool in the future research.

Item Type:Conference or Workshop Item (Paper)
Uncontrolled Keywords:business excellence practices, United Arab Emirates
Subjects:H Social Sciences > HF Commerce
Divisions:International Business School
ID Code:59443
Deposited By: Haliza Zainal
Deposited On:18 Jan 2017 01:50
Last Modified:15 Dec 2021 03:39

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