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A review on quality management systems maintenance framework based on process based management, knowledge quality and knowledge self-efficacy

Mustapha, Ishamuddin and Jusoh, Ahmad and Md. Nor, Khalil (2015) A review on quality management systems maintenance framework based on process based management, knowledge quality and knowledge self-efficacy. Jurnal Teknologi, 72 (4). pp. 7-12. ISSN 0127-9696

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Official URL: http://dx.doi.org/10.11113/jt.v72.3907

Abstract

The Quality Management Systems (QMS) maintenance issue during post certification of ISO9001:2008 is an important issue to the business community. There are many certificates which have been withdrawn by the certification body from the ISO9001:2008 certified companies. This situation has initiated interest amongst academicians and industry practitioners to develop the QMS maintenance framework. An extensive literature review conducted on research work in QMS field has shown that there are deficiencies in the current QMS maintenance frameworks. The deficiencies shed light to improve the current QMS frameworks by integrating Knowledge Management (KM) element and indirectly address their limitation. This paper reviews the existing QMS maintenance framework and proposes new elements to the framework. Based on the literature review, new variables which are knowledge quality (KQ), knowledge self-efficacy (KSE) and process based management effectiveness (PBME) are potential elements that can be introduced in the framework.

Item Type:Article
Uncontrolled Keywords:quality management systems maintenance, process based management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Business and Advances Technology (Formerly known)
ID Code:59049
Deposited By: Practical Student
Deposited On:05 Dec 2016 09:00
Last Modified:05 Dec 2016 09:00

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