A review on quality management systems maintenance framework based on process based management, knowledge quality and knowledge self-efficacy

Abstract

The Quality Management Systems (QMS) maintenance issue during post certification of ISO9001:2008 is an important issue to the business community. There are many certificates which have been withdrawn by the certification body from the ISO9001:2008 certified companies. This situation has initiated interest amongst academicians and industry practitioners to develop the QMS maintenance framework. An extensive literature review conducted on research work in QMS field has shown that there are deficiencies in the current QMS maintenance frameworks. The deficiencies shed light to improve the current QMS frameworks by integrating Knowledge Management (KM) element and indirectly address their limitation. This paper reviews the existing QMS maintenance framework and proposes new elements to the framework. Based on the literature review, new variables which are knowledge quality (KQ), knowledge self-efficacy (KSE) and process based management effectiveness (PBME) are potential elements that can be introduced in the framework.