Universiti Teknologi Malaysia Institutional Repository

Knowledge management performance measurement: measures, approaches, trends and future directions

Wong, Kuan Yew and Tan, Li Pin and Lee, Cheng Sheng and Wong, Wai Peng (2015) Knowledge management performance measurement: measures, approaches, trends and future directions. Information Development, 31 (3). pp. 239-257. ISSN 0266-6669

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Official URL: http://dx.doi.org/10.1177/0266666913513278

Abstract

This paper presents a review on Knowledge Management (KM) performance measurement in the past two decades. Various tools and techniques that have been developed are discussed and presented chronologically to show how KM performance measurement has changed during this period. Each tool and technique is evaluated and classified based on the types of measures and approaches used. This paper also proposes six new categories: traditional, advanced, deterministic, stochastic, general result oriented, and specific result oriented, to complement the previous classification schemes. Future research directions for KM performance measurement are identified and presented in a holistic framework to act as a guideline for new researchers who wish to embark on this field

Item Type:Article
Uncontrolled Keywords:knowledge management framework, performance measurement
Subjects:T Technology > TJ Mechanical engineering and machinery
Divisions:Mechanical Engineering
ID Code:58466
Deposited By: Haliza Zainal
Deposited On:04 Dec 2016 04:08
Last Modified:01 Feb 2017 00:57

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