Universiti Teknologi Malaysia Institutional Repository

Impact of TQM practices on innovation performance among manufacturing companies in Malaysia

Choi, Sang Long and Abdul Aziz, Mohd. Hamizan and Tan, Owee Kowang and Wan Ismail, Wan Khairuzzaman (2015) Impact of TQM practices on innovation performance among manufacturing companies in Malaysia. South African Journal of Industrial Engineering, 26 (1). pp. 75-85. ISSN 1012-277X

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This study examines the impact of total quality management (TQM) practices on an organisation’s innovation performance. Correlation coefficient and regression analysis is used to examine the relationship between TQM practices and innovation performance. This study’s sample is drawn from the manufacturing organisations located in the district of Rawang in the state of Selangor, Malaysia. The empirical results of this study confirm that TQM has a positive impact on innovation performance across five measured practices: customer focus, leadership, process management, strategic planning, and people management. Furthermore, the three most influential TQM practices are identfied as people management, process management, and customer focus. Managers in the manufacturing sector can find this study useful, especially if they are aiming to improve their organisation’s innovation performance with the help of quality management practices. © 2015, South African Institute of Industrial Engineering

Item Type:Article
Uncontrolled Keywords:regression analysis, total quality management
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:55663
Deposited By: Fazli Masari
Deposited On:26 Sep 2016 00:41
Last Modified:20 Aug 2017 08:12

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