Factors manipulate ERP implementation: an experiential study from Pakistan

Abstract

ERP (Enterprise Resource Planning) is a foremost improvement in the arena of organizational management and information system. ERP has the ability to integrate and assimilate the information in an efficient way. ERP is an utmost extensive business management system that presents real-time competences and flawless presentation of information for organizations and businesses. Nevertheless, not all the ERP implementation projects are successful. Implementation of ERP affects the overall processes of organizations. The organizations implementing ERP systems may face various challenges. The objective of this study is to identify the critical success factors of ERP implementation in Pakistani organizations using ERP systems. The study was conducted by developing a survey questionnaire. The questionnaires distributed among the ERP users of Pakistani organizations. For further analysis total 422 responded were. The study founds a significant association of technological, strategic, project management, people, top management support and communication factor with ERP implementation. The results of the study are beneficial to the ERP vendors and professionals to formulate particular strategies to overwhelm the misfit between ERP systems and organizations implementing ERP systems in developing countries like Pakistan. Additionally, the managers and organizations might increase their understanding regarding the complications essential in the ERP installation to evade hurdles and escalate the chances of ERP success