Evaluating the factors affecting the implementation of hospital information system (HIS) using AHP method

Abstract

Hospital Information System (HIS) is a comprehensive, integrated information system designed to manage the administrative, financial and clinical aspects of a hospital. In this study those aspects of the implementation of HIS in two public hospitals in Malaysia is described. A quantitative study was conducted to obtain views on information system development and implementation in the Malaysian hospitals. A survey was conducted with personnel experts representing both the system providers and the end-users guided by a questionnaire. Therefore, in the current paper, a model of ranking factors of HIS implementation was developed. The findings indicated that physicians have a high perception means for the technology and showed that HIS would increase physician's performance regarding to decision making. The relevant factors prioritized and ranked by using the Analytical Hierarchy Process (AHP). The aim of ranking and using this approach is to investigate which factors are more important in HIS implementation from the experts' perspectives. The result of performing AHP is as a novelty which assists HIS implementation success and also healthcare organizations to motivate their users in accepting of a new technology. The factors were categorized into few themes namely the system development, human resource, scope of implementation, support system, user-friendly, and administrative including of training, hardware and security. Quality human resource, good support system, user-friendly and adequate training of the end-user will determine the success of implementation of HIS. At the end, it is hoped that HIS will be implemented in all other hospitals with effective integration and networking.