An assessment model for government enterprise architecture establishment phase

Abstract

Government Enterprise Architecture (GEA) is a hierarchical approach for aligning business and ICT by integrating the information systems, processes, organisational units and people in the government. Studies shown the one of the failure factors in GEA implementation is due to the inadequate attention given to the process and assessment of GEA activities during the establishment phase. Therefore this paper proposes a model to assess the GEA establishment phase as a way to support successful GEA project deliverables. The balanced scorecard approach will be adopted in the study, in order to provide a comprehensive assessment that will covers financial, customer, internal perspective and also innovation and learning aspects. This research is conducted in Malaysian Public Sector context with the target group of multiple case studies of agencies that have established the GEA. As a result, an assessment model for Government Enterprise Architecture Establishment Phase is proposed.