Top management support and project team for system

Abstract

Although business performance has long been theoretically hypothesized to be dependent on the level of underlying Information Technology capability, there is a lack of adequate empirical studies to support this claim. In this thesis the researcher discusses how significant top management support and project team towards the success of IT project/system. Significance of IT project/system is the backbone of the organization performance. Based on a real-life case study of developer systems, a model that depicts the level significance of top management support and project team towards information systems success was conducted. To achieve this objectives, quantitative survey method were conducted with 28 developers in CICT department in Universiti Teknologi Malaysia. Data obtained is used to measure the relationship between top management support and project team towards the success of IT project/system for the organization performance. Results show possibility in business performance due to support of top management and project team in accessing information systems success. Recommendations and guideline to avoid developer resistance in systems success are also presented. An equally important future direction is a psychological understanding of the developers’ perspectives, attitude strength, attitude structure, and shift resistance to change.