Qualitative project management (QPM),a case study of CMMI initiatives with GQM by AIG software international JV

Abstract

Quality is seen as having become the single most important force leading to organisational success and company growth in national and international markets. Further, it is argued that: 'Quality is in its essence a way of managing the organisation' and that, like finance and marketing, quality has now become an essential element of modern management; so as to AIGSI as well. This report analyses the constancy of purpose adopted by AIG Software International (AIGSI) Private Limited Corporation, Malaysia in establishing qualitative project management with the aim of increasing organizational profitability. A well-established process, the five-step Capability Maturity Model Integrated (CMMi) of SEI and the Goal Question Metrics (GQM) lends assistance to AIGSI’s intentions. This study attempts to establish the relativity of the GQM, currently a more academically known paradigm with the CMMi modal. We’ve introduced GQM to develop a set of metrics to help control and monitor the institutionalization of the standards and procedures established in AIGSI in accordance to the CMMi requirements. In relation to, we have created a GQM plan, to help support the CMMi initiatives. As a result of this study, we would like to project a better understanding between the correlation of a combined set of metrics within GQM and the CMMi in an industrial environment. In achieving the goals of this report as stated above, we will also comply to the commitment made in our initial proposal, a supporting initiative of this report wherein to help the legacy team of AIGSI to better their process compliance index (PCI) to a comfortable level of 80% and above.