Knowledge sharing practices and tool in a logistic company

Abstract

On a global basis, organization recognizes the importance of knowledge sharing (KS) as a means to gain or sustain the knowledge in individual thoughts. To sustain and gain knowledge, the individual has to know, adapt and share it with others. In the past, there was a knowledge gap that happens among the community in organizations. This issue arises due to a few factors such as insufficient information and knowledge, no communication, not enough expertise to supply important knowledge and no suitable platform or tool to support the knowledge gap problem. Similar to Tiong Nam Logistic Group (TNLG) in this research study, these problems happened due to lack of specific tools that can capture and share all the knowledge especially in solving daily and recurring issues. TNLG employees do not know the specific knowledge that they have and they do not know which knowledge that may be important for them to share with their colleagues. The main aim of this research is to develop a KS tool for the purpose of developing knowledge workers. The KS tool is a proof of the concept of the KS structure that has been proposed by this research. This study applies the single case study approach using survey and interview method for collecting data. The data collection aims to identify the group of knowledge workers involved, to identify and structure the knowledge for TNLG which formed the KS tool for TNLG. Social Network Analysis and four criteria of knowledge worker have been used to evaluate the KS tool to confirm the development of knowledge workers. From the usage of the KS tool in TNLG, researcher found that the knowledge workers are able to share their knowledge with the right person at the right time. The KS tool enables knowledge sharing among TNLG employees which is hoped to lead towards the development of successful knowledge workers which are able to adapt a better KS practices in the future.