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Measurement of perceived service quality in the food retail industry of Turkey

Ihtiyar, Ali and Ahmad, Fauziah Sh. (2012) Measurement of perceived service quality in the food retail industry of Turkey. Energy Education Science and Technology Part B: Social and Educational Studies, 4 (4). pp. 2601-2610. ISSN 1301-8361

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Official URL: http://dx.doi.org/10.3923/ibm.2012.249.255


The purpose of this study determines the key factors that might be considered in the sector-specific measurement scales that is highly related with DTR scale model of service quality (other than SERVQUAL or SERVPERF). A total 342 responds obtained by the online survey method. These responds were listed as highlighted in the literature and theoretical background of the key conceptual and empirical aspects to be considered in the service quality measurement instruments. The study defines deficiencies in the food retail industry of Turkey and the study makes effective suggestions for the future strategies of the sector industry.

Item Type:Article
Uncontrolled Keywords:sector-specific measurement scales, food retail industry of Turkey, DTR scale model
Subjects:Q Science > QC Physics
Divisions:International Business School
ID Code:47189
Deposited By: Narimah Nawil
Deposited On:22 Jun 2015 05:56
Last Modified:31 Mar 2019 08:34

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