The impacts of networking and ICT usage on performance of tourism enterprises: case study Batam City, Indonesia

Abstract

The purpose of this study is to investigate the impacts of networking and ICT usage on performance of enterprises in Batam, Indonesia. A quantitative research approach via survey on 123 enterprises in tourism sector in Batam was conducted through the use of structured questionnaires. The theoretical framework was used to determine the relationships of each of independent variables (networking and ICT usage) to each of dependent variables (subjective performance, income and number of workers). The results of multiple regressions analysis indicated that simultaneously networking and ICT usage significantly predicted on performance. The best factor predicted subjective performance was both networking and ICT usage. Meanwhile, the best factor predicted income and number of workers was ICT usage. Research only focused on Batam tourism enterprises. Performance measurement concerned only on networking and ICT usage.