The requirements towards the development of the e-government service model in improving e-services for ministry of higher education and scientific research in Yemen

Abstract

Electronic government, or e-Government, enables theorganizations to provide better daily services totheclients. Nowadays, governments are measured by their citizens’ satisfaction and understanding of the citizens’ need is veryimportant to improve that satisfaction which results to repetitive visit. Nowadays, Yemeni governmentis facing a lot ofchallenges as to electronically providing a civil service on a daily basis which is of a major challenge. There is a various e-government service models have been reviewed by researcher, but the most appropriate e-government service models areselected based on the requirements. A field study at Ministry of Higher Education and Scientific Research (MoHESR) wasused to collect the requirements. The results are used for mapping the proposed requirements of e-government servicesimplementation of MoHESR and existing e-governmentservice model of SAFAD. Based on the results gathered from thefield study, the study recommends that the new proposed e-government service model for MoHESR should address thedimensions of new interesting multi-language website, simple services to interact with website, several specific onlineservices and integrate the services with other agencies under MoHESR.