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An exploratory study of operations management best practices

Mustafar, Mastora and Md. Rasli, Amran and Mohamad Arshad, Azlin Shafinaz and Norhalim, Nadhirah (2013) An exploratory study of operations management best practices. Jurnal Teknologi, 6 (4). pp. 131-136. ISSN 2180-3722


Official URL: https://jurnalteknologi.utm.my/index.php/jurnaltek...


The purpose of this paper is to conduct an exploratory investigation on the level of operations management best practices. A sample random t-test analysis was used upon a high technology company that was selected based on simple random sampling from government agency directory. After various attempts, 72 out of 138 are providing feedback. However, only 34 can be used, the rest did not answer completely. Descriptive analysis and t-test analysis were performed on 34 completed feedbacks. Six factors in the form of quality commitment, customer focus, formalization of performance measurement, people management, process management and technology management were examined as predictors for operations management best practices. Findings indicated that the mean value is more than 3 for all dimensions. Furthermore, most cases are significant as the selected samples are high technology based companies and their workers are knowledgeable in terms of operations management best practices.

Item Type:Article
Uncontrolled Keywords:high technology based companies, innovation, operations management best practices
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ID Code:40437
Deposited By: Narimah Nawil
Deposited On:14 Aug 2014 03:07
Last Modified:05 Mar 2019 01:38

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