Universiti Teknologi Malaysia Institutional Repository

Acceptance of internet banking system among ICT professionals

Md. Ariff, Mohd. Shoki and Mohmad Zakwan @ Zakuan, Norhayati and Yeow, Siew Min and Abdul Rahim, Kamaruzzaman and Ismail, Khalid (2013) Acceptance of internet banking system among ICT professionals. International Journal of Information Processing and Management, 4 (5). pp. 48-58. ISSN 2233-940X

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Abstract

Acceptance of internet banking system among potential young users is crucial to commercial banks to ensure sustainability of banks’ businesses. While the importance of acceptance of young users towards information systems has been recognized in the marketing literature and information system studies, the conceptualization and empirical validation of the behavioral intention of Information and Communication Technology (ICT) literate users for Malaysia’s internet banking context has not been addressed. This paper describes a conceptual model for examining acceptance of internet banking system among potential young users, specifically future ICT professionals. A conceptual model was developed to examine the effects of computer self- efficacy (CSE) and extended technology acceptance model (TAM) on the behavioral intention (BI) of young users to use the internet banking systems. Using stratified random sampling procedure, data were obtained from 281 undergraduate ICT students in a Malaysia’s public university. The result revealed that perceived usefulness (PU), perceived ease of use (PE) and perceived credibility (PC) of extended TAM affect respondents’ intention to use the internet banking systems. PE was found to have stronger influence than PU and PC on BI. The findings unveiled that indirect relationships existed between CSE and BI through PU, PE and PC of TAM. These results validated that CSE and the three variables of TAM were well adopted in predicting individual responses, including young users, to information technology systems. Three implications of these findings were highlighted for future researches and managerial action.

Item Type:Article
Uncontrolled Keywords:commercial banks, Information and Communication Technology (ICT), computer self- efficacy (CSE)
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management
ID Code:40434
Deposited By: Narimah Nawil
Deposited On:14 Aug 2014 11:07
Last Modified:26 Mar 2019 16:08

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