Critical factors that affect the success of business intelligence systems BIS implementation in an organization

Abstract

As more organizations move towards intelligent IT infrastructure, nowadays, Business Intelligence Systems (BIS) become a more widely used IT solution. Even though it is a widely used IT solution, many BIS implementations are not successful because they are time consuming and expensive. The benefits of BIS can be achieved if the system is implemented successfully. This paper explores the critical success factors (CSFs) that effect BIS implementation both from the perspectives of management and technology. Also, based on literature and interviews, a conceptual framework of successful implementation of BIS is proposed. The framework summarizes CSFs of BIS based on project implementation life cycle (pre implementation stage, implementation stage and post-implementation stage) from managerial and technological perspectives. Finally, results, suggestions and directions for future researches are discussed.