Universiti Teknologi Malaysia Institutional Repository

The effect of critical success factors on financial and non financial performance in quality context

Abu Mansor, Nur Naha (2012) The effect of critical success factors on financial and non financial performance in quality context. In: 2nd International Conference on Sociality and Economics Development, 2-3 June, 2012, Hong Kong, China.

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Abstract

Quality prepare various approaches to improve organization performance; these approaches are created in set of the quality management systems known as total quality management. The critical factors in quality context influencing in organization performance, but most research conducted the effect of CSF on financial or non-financial measures lonely and consequently; these researches are not provided the holistic framework. The aim of this paper is to identify the critical success factors (CSFs) specifically for QMS in order to investigate their effect on financial and non financial performance with propose the conceptual framework. This paper is a bibliography (bibliometric) with exploratory reviews of related literature to identify the CSFs of QMS based on previous studies.

Item Type:Conference or Workshop Item (Paper)
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Management and Human Resource Development (Formerly known)
ID Code:39995
Deposited By: Fazli Masari
Deposited On:04 Aug 2014 10:22
Last Modified:10 Oct 2017 15:55

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