Employees’ training and performance relationship in hospitality sector a case of Pearl Continental Hotel, Karachi, Pakistan

Abstract

The paper has examined the relationship between training courses and employee performance at the Pearl Continental (PC) Hotel, Karachi. Specific training factors like, age, gender, experience, time spent on training and overall scores achieved in training examinations has been investigated regarding their impact on six performance dimensions .1) work safety, 2) job preparedness, 3) hotel hygiene, 4) physical maintenance of rooms, 5) interactions with guests, and 6) preparation for serving customers in different ways. Primary data was collected through a questionnaire which contained both “employees training profile” and “performance inventory”. Data was analyzed by development of multiple regression model in order to calculate R2 values for individual training factors and knowing its strength of relationship with performance dimensions. A significant relationship was found between the two variables; revealing that the employees who have taken trainings were more capable in performing different task and vice versa. The paper recommends that the prevalent problems of service delivery can be overcome by properly conducting needs assessment, design, development and delivery of training programs. Evaluation of training out comes according to key performance indicators will further improve the situation. Furthermore the employee participation will not only improve the training process but also the motivation level will be improved as well.