Universiti Teknologi Malaysia Institutional Repository

Soft skills of mediator

Makhtar, Mohd. Sofian (2011) Soft skills of mediator. Masters thesis, Universiti Teknologi Malaysia, Faculty of Built Environment.


Official URL: http://dms.library.utm.my:8080/vital/access/manage...


Mediation has been recognised as one of the alternative dispute resolutions in construction industry. By the insertion of mediation clause in the construction standard form of contract, it give the disputed parties choice in choosing the method to solve the disputes. Mediator plays a major role in the mediation, the existence of the mediator as third party to solve the disputes between parties and help the parties in findings the solution for their disputes. Mediator have to encourage the parties to make their own solution without pressure them to make decision or make them feel compelled. In order to help the parties solving the disputes, the mediator must have the skills to explore the ground of the disputes and make the parties feel comfortable to give the information to the mediator. Therefore, this research has been done to determine the soft skills that the Malaysian mediator should have and ranking them according to the importance. Through the interview done with the respondent that accredited mediator from the Kuala Lumpur Regional Center of Arbitration(KLRCA), the suggestion can be made is the soft skills that the mediators should have are communication skills, building rapport with parties, creativity and trustworthiness and the lease importance soft skills are authority, flexibility, constructiveness and patience. As the opinion research, the so it does’nt meant that the skills that not mentioned are not important. The good mediator have to master the process and the soft skills of mediation. The process and the skills is the essential element in the mediation and without the proper skills, the mediator may lead to failure of the mediation. The soft skills is some things that can be develope but to master the soft skills need a years of practice and experience handling the cases.

Item Type:Thesis (Masters)
Additional Information:Thesis (Sarjana Sains (Pengurusan Kontrak Pembinaan) - Universiti Teknologi Malaysia, 2011; Supervisors : Norazam Othman, Assoc. Prof. Dr Rosli Abdul Rashid
Uncontrolled Keywords:mediator, construction industry, soft skill
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management
Divisions:Built Environment
ID Code:36550
Deposited By: Narimah Nawil
Deposited On:27 Feb 2014 03:39
Last Modified:27 May 2018 08:12

Repository Staff Only: item control page