Universiti Teknologi Malaysia Institutional Repository

Modelling viable business process for information technology policy management

Alinaghian, Reza (2013) Modelling viable business process for information technology policy management. PhD thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System.


Official URL: http://dms.library.utm.my:8080/vital/access/manage...


Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy life cycle encompasses four main processes which are: development, implementation, monitoring and evaluation. In many cases, the processes that form the life cycle of ICT policy usually stopped or failed at starting phase(s), including the case study in this research. Failures in ICT policy management may compromise ICT security, control and strategy in addition to incurring unnecessary expense. This study explored the challenges and issues in managing ICT policy in one of the Malaysian Public Institutions of Higher Education. Qualitative research and case study method were utilized to provide greater insight into this complicated phenomenon. An in-depth analysis and elaboration was performed using Viable System Model (VSM) and Hermeneutics method to diagnose and identify weaknesses, mismatches and viable requirements. Subsequently, a business process model for ICT policy management is proposed in order to resolve the diagnosed problem. The model combined the perspectives of systemic functions and organizational structure of VSM with organizational processes and entities (Business Process Modeling, BPM). The application of VSM accommodated environmental dynamism, encouraged sustainable development and provided a sound theoretical platform. In combination with BPM, emphasis shifted from a specific, isolated policy domain to a business process model designed to manage overall ICT policy. An ICT policy management prototype was also developed based on the model. The model and prototype system have been verified through the case study. The thesis provided mechanisms in the form of a business process model and prototype system to facilitate, guide and improve ICT policy management

Item Type:Thesis (PhD)
Additional Information:Thesis (Ph.D (Sains Komputer)) - Universiti Teknologi Malaysia, 2013; Supervisors : Assoc. Prof. Dr. Azizah Abdul Rahman, Dr. Roliana Ibrahim
Uncontrolled Keywords:information technology, management, management information systems, business, data processing
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions:Computer Science and Information System (Formerly known)
ID Code:35870
Deposited By: Kamariah Mohamed Jong
Deposited On:12 Mar 2014 14:36
Last Modified:12 Sep 2017 14:07

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