Universiti Teknologi Malaysia Institutional Repository

Determinant factors of perceived service quality in the food retail industry of Turkey

Ihtiyar, Ali and Sh. Ahmad, Fauziah and Mohd. Osman, Mohd. Hassan (2012) Determinant factors of perceived service quality in the food retail industry of Turkey. In: Conference.

Full text not available from this repository.

Abstract

This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the influencing factors for the food retail industry of Turkey, which contributes to appropriate for the future strategies of the sector.

Item Type:Conference or Workshop Item (Paper)
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:International Business School
ID Code:34514
Deposited By: Liza Porijo
Deposited On:22 Aug 2017 14:21
Last Modified:06 Sep 2017 16:56

Repository Staff Only: item control page