Zakuan, Norhayati and Mohd. Yusof, Sha’ri and Mat Saman, Muhamad Zameri and Mohd. Shaharoun, Awaluddin and Laosirihongthong, Tritos (2012) The moderator effects of ISO/TS16949 certification in Thailand automotive industry. Procedia - Social and Behavioral Sciences, 40 . pp. 141-145. ISSN 1877-0428
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Official URL: http://dx.doi.org/10.1016/j.sbspro.2012.03.173
Abstract
In this paper, the relationship among TQM implementation, organizational performance measures and ISO/TS16949certification as moderator variable is studied. It is often claimed that ISO certification generates an improvement in the performance of organizations. This research aims to find out whether ISO/TS16949 certification indeed results in better performance outcomes for organizations in automotive industry. To test the hypothesis, an instrument is developed to measure the level of TQM implementation and organizational performance. Data were obtained from 150 Thailand automotive companies with 21% response rates and analyzed through structural equation modeling (SEM). The result indicates that ISO/TS16949 certification does not moderate the relationship between TQM implementation and organizational performance.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | Total Quality Management, Organizational Performance |
| Subjects: | T Technology > TJ Mechanical engineering and machinery |
| Divisions: | Mechanical Engineering |
| ID Code: | 33599 |
| Deposited By: | Fazli Masari |
| Deposited On: | 19 Jun 2014 04:26 |
| Last Modified: | 28 Jan 2019 03:50 |
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