Universiti Teknologi Malaysia Institutional Repository

A knowledge management metrics model for measuring strategy implementation success

Okfalisa, Okfalisa and Alias, Rose Alinda and Wong, Kuan Yew and Chong, S. C. (2012) A knowledge management metrics model for measuring strategy implementation success. International Journal of Business Excellence, 5 (4). pp. 305-322. ISSN 1756-0047

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Official URL: http://dx.doi.org/10.1504/IJBEX.2012.047902

Abstract

Many organisations fail to implement their strategies due to the inability of stakeholders in addressing the problems associated with strategy implementation. This paper aims to support their ability and involvement in solving these problems as well as measure the success of strategy implementation through the development of a knowledge management metrics model. This model comprised a set of 33 indicators, grouped into two metrics to measure the success of strategy implementation. The importance of the proposed indicators was theoretically discussed and justified through interview and survey conducted in the Malaysian higher education sector. In addition, a quantitative statistical analysis was performed to confirm this model. The overall results from the empirical evaluation were positive, thus indicating the appropriateness of this model. The crucial indicators were discussed so that managers can devote more attention to these elements. Furthermore, the key actors that influence the success of strategy implementation were also identified. For Malaysian Higher Education Institutions (HEIs), the model can aid them to measure their strategy implementation and increase their education quality. It can guide the top and middle managers in making decisions to support the achievement of strategy implementation success.

Item Type:Article
Uncontrolled Keywords:Organisational knowledge process, Strategy implementation
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions:Computer Science and Information System (Formerly known)
ID Code:32749
Deposited By: Fazli Masari
Deposited On:09 Jul 2013 11:41
Last Modified:30 Nov 2018 14:31

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