Collaborative learning: social network analysis approach

Abstract

In an organization, the community itself needs a knowledge sharing (KS) practices among themselves. In order to have a good collaborative working environment, the organization must have an effective method or solution to ensure the community is able to share their knowledge and skills in a proper way. In order to provide a KS platform to the community, a few factor need to study such as what is the appropriate knowledge tools for support collaborative knowledge sharing environment in the organization. Despite on the challenges of using tools to create a collaborative environment in work place, it has been stated in other journal that we need to know whether the environment has been adapted into community after starts using tools. In this case, to study the collaborative KS practices in organization, researcher has chosen a logistic sector in Johor, Tiong Nam Logistic Group (TNLG) to be a case study. The problem faced by TNLG is that they currently do not have any specific platform that can capture and share all the knowledge especially in computer based problems and this will limit the KS among workers. Because of this, TNLG do not know the specific knowledge that they have and they do not know which knowledge that may be important for them to share with colleague. Several methods have been introduced to TNLG in order to resolve the issues. A KS tool will be provided to the communities in TNLG as a platform to share and transfer their knowledge. Methods such as Social Network Analysis, Knowledge Worker Characteristics and questionnaire will be used in this case study. The expected result is divided into two areas which are related to KS network in organization and knowledge worker contribution. The good contributor is expected to have a good knowledge in which this study found that; good knowledge worker has been created after they start to practice the KS collaborative environment by using the KS tool.