Nonlinearity modelling of QoE for video streaming service over wireless and mobile network

Abstract

Quality of Service (QoS) of video streaming service over wireless and mobile network is determined by many intermingled factors. Some of the factors can be adjusted. Video resolution, audio rate, and bandwidth are among of them. Other factors are not fully controllable such as network throughput, delay, and packet lost probability. In order to increase user satisfaction, efforts to make better quality of video services should consider these factors. However, user-perceived quality of the service is not only determined by QoS factors. User experience, user expectation and user interest to specific content are among factors that influence level of user satisfaction. In this context, customer satisfaction is known as Quality of user Experience (QoE). Moreover, there is a nonlinearity issue regarding improvement of QoS and QoE. This paper will discuss a holistic view of video service quality in order to elaborate the nonlinearity of QoS and QoE factors and their contribution to enhance user satisfaction.