Enabling technology for the creation and sharing of knowledge

Abstract

What are the enabling technologies for the creation and sharing of knowledge? Before we embark to discuss the technology element of a knowledge management system, we must first address the more fundamental issues, such as why organizations need to create and share knowledge and is information technology a critical component in this endeavour? Although the need for a knowledge management system is clear, most organizations have not found a good-fit technology solution. The reason is because technology is an enabler for knowledge management. A more important key success factor is a well-defined and aligned knowledge management strategy. Besides giving an overview of the current strategy and approaches, this paper also looks at the knowledge management system architectures and the differences between a Western and an Eastern knowledge management system architecture.