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Proposed relationship of TQM and organisational performance using structured equation modelling

M. Zakuan, Norhayati and Mohd. Yusof, Sha'ri and Laosirihongthong, Tritos and Mohamed Shaharoun, Awaluddin (2010) Proposed relationship of TQM and organisational performance using structured equation modelling. Total Quality Management & Business Excellence, 21 (2). pp. 185-203. ISSN 1478-3363

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Official URL: http://dx.doi.org/10.1080/14783360903550020


Total quality management (TQM) has been considered as an infrastructural strategy in the operations management research field. It is one of the most recognised models for operational excellence besides lean operation, supply chain management, and technology management. Both manufacturing and service organisations tend to implement this strategy in order to maintain their competitive advantage. The purpose of this paper is to develop the conceptual model of TQM implementation in relation to organisational performance. The authors have reviewed the literature on TQM and organised the paper along two main themes: the evolution of TQM considered as a set of practices, and its impacts on organisational performance. Two research questions are proposed in order to re-validate TQM constructs: (1) Is the set of practices associated with TQM valid as a whole? (2) What performance measures should be considered to exhibit the effectiveness of its implementation?

Item Type:Article
Uncontrolled Keywords:organisational performance, automotive industry, TQM constructs, performance measures constructs, structural equation modelling
Subjects:T Technology > TJ Mechanical engineering and machinery
Divisions:Mechanical Engineering
ID Code:26676
Deposited By: Yanti Mohd Shah
Deposited On:18 Jul 2012 12:01
Last Modified:22 May 2019 09:17

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