Universiti Teknologi Malaysia Institutional Repository

Value-based total performance excellence model an overview

Ab Hamid, Mohd. Rashid and Mustafa, Zainol and Mohd. Suradi, Nur Riza and Abdullah, Mokhtar and Ismail, Wan Rosmanira and Mohd. Ali, Zalina and Idris, Fazli and Yaziz, Siti Roslindar and Mustofa@Ismail, Zulkhibri (2010) Value-based total performance excellence model an overview. Jurnal Teknologi Sains Sosial, 52 . pp. 95-104. ISSN 2180-3722


Official URL: http://www.jurnalteknologi.utm.my/index.php/jurnal...


Today, organizations are competing for the survival. They adopt various performance management systems that best suit their undertakings. There are many performance models which lean towards measuring tangible aspects such as Malcolm Baldridge National Quality Award (MBNQA), European Quality Award (EQA), Deming Prize and Kanji’s Model. However, the measurements of intangible aspects are also important and should be heeded to optimize the organizational performance. This paper discusses the preliminary implementation of the Performance Measurement System (PMS) which showcases an overview of intangible aspects i.e. organizational core values through Value–Based Total Performance Excellence Model (VBTPEM) and identification of existing core values in Malaysian universities. This model will reveal overall standings and achievements of the public universities and indicate opportunities for further improvements based on the value–based indicators.

Item Type:Article
ID Code:26015
Deposited By: Liza Porijo
Deposited On:21 Jun 2012 06:43
Last Modified:13 Oct 2017 12:29

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